TERMS AND CONDITIONS
TX Black Car and Limo Services thanks you for visiting us. Your access to use of the TX Black Car and Limo Services Website is subject to the following terms and conditions and all applicable laws.
Prices/Rates
Reservation Confirmation:
The rate presented on your reservation confirmation is intended to serve as a good faith estimate of the cost of service based on the information provided at the time of booking, and is not intended to represent the actual cost of the trip. Wait time, taxes, extra stops or additional services may change your rate. Final charges will reflect actual usage. Rates are subject to change without notice. TX Black Car and Limo Services is not responsible for services delayed or not rendered due to weather or other circumstances beyond its control.
Hourly reservations:
Hourly/As directed reservations are calculated from the time the vehicle is at your location, The standard hourly minimum is 3 hours, however certain markets or specialty vehicles may carry a higher hourly minimum.
Note!
On the Day of the service if the client uses extra hours will pay the driver or charge from a credit card.
Grace period:
Delays are inevitable, which can sometimes keep customers from meeting their chauffeurs. TX Black Car and Limo Services logistics team work hard to give chauffeurs enough time to be in position prior to reservation pick-up time. For each reservation, customers are granted a window of time to meet their chauffeurs at the requested pick-up time and location before incurring waiting time charges. A Ten (10) minutes grace period.
Airports pickups:
TX Black Car and Limo Services monitor all commercial airline arrivals to ensure on-time airport pickups. A Twenty-five (25) minute grace period is allowed on all domestic arrivals and Thirty-five (35) minutes on all international arrivals. Waiting time charges will apply after the grace period and are accrued in quarter-hour increments, based on the vehicle’s hourly rate.
Non-airport pickups:
For all pickup locations other than airports, A Ten (10) minutes grace period is allowed. Waiting time charges will apply after the grace period and are accrued in quarter-hour increments, based on the vehicle’s hourly rate.
Base Rate:
The base rate reflects the rate charged for transportation services, prior to gratuity, airport fees, fuel surcharge, and taxes.
Gratuity/Tip:
For convenience, a discretionary gratuity is added to each reservation (industry standard of 20% base rate of the vehicle). The full gratuity amount is paid directly to the chauffeur. As gratuity is a reflection of service, this charge is wholly voluntary and can be negotiated at any time.
Airport Fee:
Airport Fee just applied on inside pick-up/baggage claim pick up Airport Parking and Fees are subject to change without notice, TX Black Car and Limo Services has no control over if and when increases will be imposed by various governmental authorities. TX Black Car and Limo Services charges a $15.00 Airport fee for all domestic arrivals. International arrivals an $25.
Taxes:
Taxes are subject to change without notification, as TX Black Car and Limo Services have no control over if or when a tax increase may be imposed by various governmental agencies. Taxes are charged as incurred. TT/AA Tax /Port Authority, Local, State or Federal Government Implied Tax.
Tolls:
This charge represents tolls that may be incurred by TX Black Car and Limo Services between the pickup and drop-off destinations.
Fuel Surcharge (FSC):
The fuel surcharge is based on the average cost of fuel at the time of the reservation, as reported weekly by the Energy Information Administration, a statistical agency of the U.S. Department of Energy. This charge will therefore increase or decrease with fuel price levels.
Extra Stops:
Extra stops are quoted on a case-by-case basis.
Early Morning/Late Night Surcharge:
Will be applied to the base rate of reservations that are scheduled between the hours of 12-AM (midnight) and 6-AM.
Meet and Greet:
There is Meet and Greet charge $15.00 for the chauffeur to park the vehicle and meet arriving passengers in the airport terminal. The charge for Meet and Greet service by our Airport Representatives varies from market to market, based upon client needs.
Cleaning Fee:
A cleaning fee may be charged if a passenger smokes in the vehicle, or if any damage is done to the vehicle that will require cleaning/disinfecting services that go beyond our standard vehicle cleaning procedures.
Special Event Pricing:
Reservations in markets experiencing high demand of service for traveling to or from a specific event (Special Event) are subject to vehicle rates (Pricing) and Policies that may supersede standard market Pricing and Policies, as set by TX Black Car and Limo Services, and may also affect reservations traveling within the market but not traveling to or from the Special Event. The Special Event terms and conditions will appear in the special instructions on this confirmation.
CHANGES AND CANCELLATIONS.
We understand changes or cancellations to travel plans can be abrupt or without reason. Be sure to give us adequate notice, and we’ll see you next time. Changes or cancellations for reservations can be submitted to TX Black Car and Limo Services via e-mail at info@txblackcarservices.com, or by calling us directly at (214) 764-3700, or (469) 498-2274.
Changes/cancellations via e-mail require twenty-four (48) hours advance notice. Changes/cancellations via phone require one (12) hour advance notice for our corporate-owned markets, two (18) hours advance notice when traveling in our affiliate markets, and twenty-four (48) hours when traveling international markets. Please take into consideration the TIME ZONE for the respective market. The cancellation policy adheres to the actual PICKUP TIME within each individual market. This is considerably important in determining possible late cancellation charges. Customers who fail to provide adequate notice of either trip reservation changes or cancellations,
as referenced above will be billed the full fair.
No-shows/Late cancenllation
A reservation is considered a “No Show/late Cancellation” if the passenger cannot be located or contacted within (a) forty five mintues (45) for airport pickups (time begins when passenger’s plane lands) or (b) twenty (20) minutes at other pickup locations. For all No-Shows, the full trip fare will be charged. To avoid this charge, or if you are having trouble locating your chauffeur, we advise you not to leave the pick-up location on your reservation/dispatch without first contacting TX Black Car and Limo Services at (214) 764-3700.
